Shipping policy
At Dnexa, we aim to provide reliable worldwide shipping through our network of international fulfillment partners. Depending on product availability, customer location, and warehouse availability, orders may be fulfilled from different locations, including the United States, China, or other global fulfillment centers.
We work with trusted suppliers and logistics partners to ensure your order reaches you safely and efficiently.
📦 1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
🌏 2. Shipping Coverage
We currently ship to:
- 🇺🇸 United States
- 🇲🇾 Malaysia (West & East Malaysia)
- 🌍 International destinations (selected countries depending on courier availability)
If your country is not available at checkout, please contact us for assistance.
⏱️ 3. Estimated Delivery Time
Delivery times may vary depending on:
- Product availability
- Warehouse location
- Shipping destination
- Courier service selected
Dnexa works with a global network of fulfillment partners. Your order may be shipped from different international warehouses, including the United States, China, or other available fulfillment locations.
🇺🇸 United States (US Warehouse Fulfillment)
Orders shipped from our US warehouse may arrive faster for US customers.
- Standard delivery: 3–7 business days
🇲🇾 Malaysia (International Fulfillment)
Orders to Malaysia are fulfilled from international warehouses (including US and China depending on product availability).
- West Malaysia: 7–15 business days
- East Malaysia (Sabah & Sarawak): 10–20 business days
🌍 International Orders
Orders outside US and Malaysia are shipped from the nearest available fulfillment center (US, China, or other partner warehouses).
Estimated delivery time: 7–25 business days
Delivery times are estimates and may vary due to customs clearance, courier delays, or peak seasons.
💰 4. Shipping Rates
Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight and size of items
- Courier selection
Free shipping promotions may be offered from time to time.
📦 5. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your parcel using the courier’s official tracking system.
📍 6. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.
We are not responsible for delays caused by customs clearance processes.
📦 7. Shipping Delays
Delays may occur due to:
- High order volume
- Weather conditions
- Customs clearance (international)
- Courier service disruptions
- Peak holiday seasons
We will do our best to ensure timely delivery but cannot guarantee exact arrival dates.
❗ 8. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned due to incorrect address details, reshipping fees may apply.
📩 9. Contact Us
If you have any questions about shipping, please contact us:
📧 Email: dnexa@dnexaglobal.com
🌐 Store: Dnexa